Enter: the Leadership Team.

In this episode, Nicole walks you through example leadership configurations and the three phases she implements with her clients when establishing their leadership teams. 

What’s in this episode:

• How much revenue you need to make before hiring a leadership team

• What should be included in your hiring plan

• What your leadership team should take off your plate

• How to transfer ownership to your department heads

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/128

Nicole is currently taking on a select number of 1:1 clients to support them with building and developing a leadership team. If you’re interested, send us an email at hi@nicolejacksonmiller.com

What’s in this episode:

• Why it’s important to restructure before you hire

• How to handle new clients and new team members 

• Why you need to rethink how you’re training team

• Ways to make creating processes more doable

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/127

The MAY Round of the AGENCY Accelerator program is now open for enrollment. Click here to learn more and register. Spots are limited! https://nicolejacksonmiller.com/accelerate

Listen, I despise awkward conversations as much as you probably do, but I also know that going through the process of having these interactions helps us grow – and ultimately helps the other person too.

What’s in this episode:

• 4 steps to having awkward conversations

• How to deliver your message with confidence

• When fear is a sign you should pause 

• How to maintain great relationships with your clients

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/126

The MAY Round of the AGENCY Accelerator program is now open for enrollment. Click here to learn more and register. Spots are limited! https://nicolejacksonmiller.com/accelerate

I’ve heard so many times from business owners that they’re afraid to have an agency because of the expense. This episode will help you feel more confident by giving you the information and tools that you need to make your agency work financially - now and as you grow!

What’s in this episode:

• The four transitional shifts that need to happen as you grow an agency

• The difference between package profitability and business profitability

• Numbers to determine before you create your financial strategy

• How to create a transitional plan that will allow you to continue to pay yourself as you hire

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/125

Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate

Want to know when new episodes are released? Subscribe on your platform of choice!

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

But how do we do this in a way that will still support our clients, team and ourselves too? The answer is: streamlining your operations! In this episode, I share the top three things you can do to make your business run more efficiently without you. The great side effect of implementing this advice for vacation is that it typically continues working for you even after vacation!

What’s in this episode:

• What it means to streamline your operations

• The top 3 areas you should be evaluating in your agency

• How Level Two Processes are the key to allowing you to take a vacation

• Auditing your team configuration and why it matters

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/124

Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate

Want to know when new episodes are released? Subscribe on your platform of choice!

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

Links:

Accelerator Program - Open Now! Setup your Agency Operations to delegate 50 - 90% of client work.

Agency Program - Delegate 50 - 90% of client work in 12 months or less.

In this episode, I talk about the top reasons I see business owners NOT scaling their Agency and how you can overcome these hurdles. This is not to convince you that an agency model is the right fit for you. It's to share information so that you can use it to make an informed decision. Ultimately you need to do what's right for you!

What’s in this episode:

• What to do if you tried an agency in the past and it didn’t work

• How to make the money work as you scale an agency

• 3 common areas that need to change for you to scale

• What to do when a core team member leaves

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/123

Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate

Want to know when new episodes are released? Subscribe on your platform of choice!

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

This reminded me of another conversation I had with an Agency Owner that was making about $180K in revenue and had to stop attending live in-person events (which she loved) because she couldn’t take on more clients without “breaking her business.”

How big you want to grow your business is up to YOU. However, typically when people hit ceilings like this, there are a lot of operational changes that can make their agency run more smoothly and efficiently REGARDLESS of how “big” they want to grow.

What’s in this episode:

• Questions to ask yourself if you’re not taking on more clients.
• 3 common fears around agency growth and change.
• Overcoming what your current clients will think of new changes.
• What needs to shift for you to take on more clients

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/122

Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate

Want to know when new episodes are released? Subscribe on your platform of choice!

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

If either of these is true, this episode will help you work out whether or not your service is currently set up to scale with an agency model. If it is - great! The option is there for you. If it’s not - don’t get too bummed. Even if it’s not set up now, this episode will give you information on what changes need to be made for you to make an agency model work.

What’s in this episode:

• Revenue markers to make an agency model work
• How to know your service is “in-demand” enough
• The importance of repeatable results vs. processes
• 2 indicators that YOU’RE capable of running an agency

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/121

Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate

Want to know when new episodes are released? Subscribe on your platform of choice!

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

That’s why I’m so excited to have Aisha Crumbine on the podcast with me today to share her expertise on what it takes to be a great leader - for yourself and for your business and for your team. We dive into how your personal leadership impacts your work, the qualities of a great leader, how you can hire and lead leaders on your team and so much more!

What’s in this episode:

• How personal leadership impacts professional leadership
• The differences between managers and leaders
• The four functions of a leader
• Promoting team members to “CEO” of their role

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/120

Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate

Want to know when new episodes are released? Subscribe on your platform of choice! 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.

Every pregnancy, birth and postpartum experience is different… for each and every parent and also for each and every child. The needs of your agency are also different from other agencies. In this episode, Nicole will give you questions to consider to make a plan that works for YOU. She’ll also share examples of her personal experience having her first baby and what she’s changing up now that she’s pregnant with her second. 

What’s in this episode:

• Questions to ask yourself before creating a parental leave plan
• How to customize a plan based on you and your business
• Ways to batch and prep your marketing, sales and delivery 
• Identifying who can make executive decisions while you’re out

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/119

Join the Agency Accelerator to revamp your Agency Foundations before implementing your parental leave plan! This will ensure that your business is set up to have a team deliver client work and manage your business while you’re out! Our next round starts in April, but there are some special bonuses you get when you sign up early. Learn more here: https://nicolejacksonmiller.com/accelerate

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.

In this episode, we break down the mindset behind the hiring process and how your thoughts can impact whether or not you take action. We also discuss strategies to make the hiring process feel less overwhelming and way more doable. 

If you’re ready to take the pressure off hiring and actually get the support that you need, this episode is a must listen!

What’s in this episode:

• Common thoughts + beliefs Agency Owners have about hiring
• Why your thoughts + beliefs about hiring are valid
• 3 things you need to have in place before you hire
• My best strategy for prioritizing SOP (standard operating procedure) creation

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/118

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice!

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.

However, it’s important to know that being the bottleneck in your business is not a bad thing. It’s actually something to be expected as you continue to grow. Being the bottleneck is simply an indicator that something needs to shift. And the faster you and your team are at recognizing when it’s happening and creating a strategy to shift, the faster your company will grow.

What’s in this episode:

• What does being the bottleneck actually mean
• The top 3 areas Agency Owners tend to bottleneck
• 4 solutions for removing yourself as the bottleneck
• How practicing this skill will improve your leadership

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/117

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice!

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

Enter the “magic” solution that everyone’s talking about. A solution that solves all your problems and more: passive revenue. 

When service providers think about creating passive revenue they usually consider creating one of the following: a product, e-book, or course that they can sell on evergreen.

In this episode, Nicole debunks some of the “passive revenue” myths and talks about how you can create what you’re desiring with an Agency Model business. 

What’s in this episode:

• The difference between passive revenue + consistent passive revenue
• Deciding if you want your work to be in marketing or delivery
• Understanding the steps to creating passive income with an agency
• How to market your agency so that it continues to bring in revenue

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/116

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice!

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.

There are so many options out there it can feel overwhelming! From masterminds to free content to hiring a consultant or even an implementer – what is really going to help you move the needle in your agency?

This episode gives you step-by-step guidance on what questions to ask yourself to know whether or not you need any support and if you do, the pros and cons of different support options available. The goal of this episode is to help you make an informed decision based on you and your business so you feel confident walking into the New Year with the support you need to thrive!

What’s in this episode:

• What you need to do BEFORE you start looking at different support options
• How to know if you actually need support at all
• When it’s better to figure it out on your own vs. invest
• Pro and cons of different support options

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/115

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice!

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

While there isn’t a one-size fits all approach to every business, this episode breaks down the 5 Operational Components that you need to have in place to get your agency to $1M+. It also goes in depth with what’s needed specifically at different revenue tiers: $100K - $300K, $300K - $600K and $600K - $1M. 

If you want an overview of how to scale an agency and specific guidance based on where your agency is at right now, you won’t want to miss this episode!

What’s in this episode:

• The 5 Operational components you need to scale to $1M
• What you need to implement at different revenue markers
• How your marketing changes as you grow your agency

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/114

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

$1M Agency looking for support? Email us at hi@nicolejacksonmiller to learn how we can help!

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

While, yes, understanding your goals are important to provide direction for you and your team, we want to be flexible with the projects we’re implementing so we can easily adapt to events outside our control. 

In this episode, Nicole shares what’s more important than planning out projects and the first thing you should do when sitting down to map out your business for 2023. She’ll give you tips for brainstorming new ideas and deciding which projects to implement first so that you reach your goals regardless of what life throws at you this next year!

What’s in this episode:

• What you need to do before moving forward with projects next year.
• How to balance taking other people’s advice vs. following your gut.
• Ways to filter through new business ideas 
• How to prioritize projects in 2023.

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/113

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.

In this episode, I talk about all this and more with HR Agency Owner, Julissa Martis. We dive into bringing the “human” back into Human Resources, how to start integrating HR practices no matter the size of your agency and ways to make your business more inclusive. 

Whether you have contractors or employees or a mixture, this is a conversation you won’t want to miss! Especially if you want to grow your agency WHILE providing a great experience for all your people - your clients, your team and yourself too!

What’s in this episode:

• What is “human-centered” HR strategy and support?
• The first place to start when developing an HR strategy.
• Thoughts on creating a more inclusive workplace environment.
• The difference between S.M.A.R.T. goals and S.M.A.R.T.I.E. goals.
• The biggest shifts Julissa made inside her agency to make it more enjoyable for her and her team.

For full show notes, resources and links, head to https://nicolejacksonmiller.com/112

Ready to get your Agency Operations in order in 2023? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.

In this episode, we talk about the real reason why your agency might not be growing (hint: it has nothing to do with sales) and areas of your business that you can examine and revamp so that your business is set up for growth in 2023!

What’s in this episode:

• Why your revenue ceiling may not be a sales problem.
• How to improve your operations to match your desired growth for 2023.
• 3 signs you’re hitting an operational ceiling. 
• The 2 different types of team processes you need to improve delegation

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/111

Ready to revamp your AGENCY Foundations so you can grow the right way in 2023: http://nicolejacksonmiller.com/accelerate

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.

Maybe you’ve even tried creating a regular schedule for yourself, but then feel totally defeated when your plan goes up in flames because something “popped up” that threw everything else off. Does this sound familiar or is Nicole the only one? :)

In this episode, Nicole dives into why creating routines are so challenging for business owners and shares easy tips to start creating the structure that you crave. If you want to create a personalized routine that works for you no matter what season of life you’re in, you’ll definitely want to tune into this episode!

What’s in this episode:

• How determining your routine goals is the first step
• How the season of life that you’re in impacts your routines
• The difference between growth and maintenance mode
• Steps to creating a flexible routine
• How to develop “out of the box” solutions

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/110

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

Are you such a “good boss” that you take on client work so that your team can have time off over the holiday and then feel like you’re drowning in deliverables?

Does taking time off from your business feel depleting because you know you’re just going to have to work twice as hard when you return?

Taking a break or time off should be a regular business practice for you and your team members, not a “luxury” that you decide isn’t worth the effort. The truth is: you need a break in order to be able to deliver your best work, but you need to learn and implement practices that make it easier! 

If you’re wanting to do things differently this holiday season, specifically when it comes to how you and your team interact with your clients, then this episode is for you!

What’s in this episode:

• How to identify your goals for the holidays
• Ways to co-create your holiday policy with your team
• 3 strategies to implement to fulfill client needs + get a break
• 2 scripts that you can use with clients to communicate holiday plans

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/109

Sign up for our free November masterclass: How to Grow Your Agency the Right Way in 2023. Learn how to stop “winging it” and step into the CEO role of your business. Learn more here: https://nicolejacksonmiller.com/masterclass

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

In this episode, Latasha Doyle, Founder and CEO of Uncanny Content, a content and copy studio, will share with you her tips for creating a content strategy and plan that works for your revenue goals. This is the process she takes her clients through and that she follows for her own agency.

We’ll also get a behind-the-scenes peek at how Latasha was able to delegate client work to a team while still providing a high touch, high quality service to her clients. She’ll talk about how she decided how she wanted to operate and then built her agency around that!

What’s in this episode:

• How Latasha went from being a nanny to building an Agency
• How to create a content strategy to promote your Agency’s services
• Why understanding your company goals is so important
• What to do when you feel stuck writing copy
• How Latasha delivers a high touch service with team support

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/108

Sign up for our free November masterclass: How to Grow Your Agency the Right Way in 2023. Learn how to stop “winging it” and step into the CEO role of your business. Learn more here: https://nicolejacksonmiller.com/masterclass

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

We’re going to chat about how you can get better at leading the Managers on your team so that they can feel empowered to make decisions, handle issues and help you grow your business. 

A Manager is such a valuable role inside of your business that can absolutely change the tradetory of your Agency. My goal for you in this episode is to help you feel more confident hiring or promoting someone inside of your Agency to take on this critical role! 

What’s in this episode:

• The differences between managing implementers vs. managers
• How your role needs to shift to better support your manager
• Whether to hire externally or promote internally
• My #1 rule for hiring a manager (externally or internally)
• How to help your manager make decisions without you

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/107

Ready to grow your Agency the right way in 2023? Sign up for my November Masterclass if you’re ready to stop “winging it” and step into the CEO role of your business: https://nicolejacksonmiller.com/masterclass

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

This is such an incredible moment to celebrate. You made a decision to have a team, you hired, delegated, created lots of procedures – you have spiraled up, my friend! While spiraling up is something to be proud of, it also comes with a lot of “next level” questions.

Questions like: what do I do with my time now that I’m out of (or almost out of) client work?  What do I do if business slows down and I need to make team shifts? Do I want to continue to grow or stay where I’m at? 

In today’s episode we’re going to talk about how your role and responsibilities shift as CEO once you delegate client work and what you need to be doing to ensure that your business continues to move forward!

What’s in this episode:

• The Agency Owner identity crisis explained
• The 2 areas you need to assess once you’re out of client work
• How to ensure your team is taking ownership over their role
• Creating your evaluation protocol
• How to move from reactive to proactive business operations

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/106

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

We’ve all heard it. And while yes, it’s nice to know our services are in demand, it also presents a brand new set of challenges. 

Many Agency Owners start to wonder: How many clients can I actually handle at once? How can I hire quickly to meet this demand? Will I have to step into client work to get everything done? What happens if I hire and then demand goes down and then I have to fire everyone? 

In this episode I share what you need to do as soon as you experience an influx of new clients (or if you know it’s coming!) We’ll talk about what areas to quickly revamp so that team support works better and some strategies for how to make sure your team is hired and trained to meet the promises you’ve made to your clients.

What’s in this episode:

• The four areas you need to quickly audit before signing new clients
• What to do if you’ve already signed on clients that aren’t ideal – oops!
• How to shift from being reactive to proactive during these times
• What a Delegation Assessment is and how to do it quickly
• A key strategy for balancing signing new clients and hiring team so you don’t go broke or overpromise and underdeliver!

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/104

Free Training: 3 Reasons You’re An Agency Owner Who’s Still Doing Client Work: https://nicolejacksonmiler.com/uplevel 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn how to uplevel your agency team, operations and leadership! 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller 

• Key signs to look for when you need to make a change
• Strategies to figure out what actions you need to take
• The importance of adjusting frameworks to work for YOU
• What to expect in Season Two of the podcast!

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/104

Free Training: 3 Reasons You’re An Agency Owner Who’s Still Doing Client Work: https://nicolejacksonmiler.com/uplevel 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn how to uplevel your agency team, operations and leadership! 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller 

If this has happened to you I want you to know you’re not alone. And if this hasn’t happened to you yet… it will. It’s normal. The important thing to know is that this isn’t a “forever” thing, it’s temporary. And, if you can start settling into knowing that this temporary setback is actually helping you grow, you may even start to enjoy it.

What’s in this episode:

• The number one mindset shift you must make if you’re back in client work
• 3 tips for making being back into client work worth your while
• Why delegating as an agency owner can be so challenging
• How to create a transitional plan to getting out of client work

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/103

Agency Owner who’s still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

In this episode I share exactly what to do if you’re in this situation. We talk about the three areas that you must address regularly in order to allow your agency to grow and the one mistake business owners make when trying to grow their agencies. 

If you feel frustrated because you’ve been doing all the things you “should” do to grow a team, but your agency still isn’t working – you must listen to this episode!

What’s in this episode:

• How to get yourself out of client work (for good!)
• 3 areas to focus on that will allow your agency to grow.
• Why you can’t “set it and forget it” when it comes to your agency operations.

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/102

Agency Owner who’s still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller

Looking back you know that you probably could have given them more guidance when they first started. Maybe you didn’t know what information to share or didn’t want to micro-manage. Whatever your reason, you know that one this is true: you need to make it easier to onboard new team members in the future!

In this episode I share exactly how I help my clients create an onboarding plan so that expectations are clear and everyone is on the same page. This will save you a ton of time and make onboarding a more enjoyable experience for you and your team! 

What’s in this episode:

• The exact steps to create a bullet proof onboarding plan
• How to use documents you already have to make planning easy
• Why co-creating the plan with your team will get you better results
• The process for check-ins to ensure your team is on track

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/101

Agency Owner who’s still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

If you’re in this position right now, I want you to know that it’s going to be ok. Seriously. This is so common when growing an agency model business and the good news is – by implementing a few shifts, you can start to see progress pretty quickly.

In this episode I share the 3 biggest delegation mistakes I see Agency Owners make when growing a team. We dive into your offerings, delivery process, ideal clients and business processes to ensure everything is set up for you to delegate efficiently and effectively.

What’s in this episode:

• 3 delegation mistakes you may be making and how to fix them
• How to balance short term fixes with long term strategies to get results
• The 1 thing you must do before hiring in another team member
• What spiraling up is and how it helps your business grow
• Why your standard operating procedures don’t need to be perfect

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/100

Agency Owner who’s still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Whatever the reason, it can feel really defeating to have to step back into doing things you thought would be off your plate forever.

In today’s episode, I share why Agency Owners sometimes have to step back into client work, why this doesn’t mean that you have failed by ANY means, and how you can shift your mindset to make this change temporary versus permanent. 

What’s in this episode:

• 3 reasons why you may be back in client work
• Why it’s normal to have to step back into client work
• The 1 key mindset shift needed to keep you moving forward
• 2 solutions to getting you out of client work again quickly
• What items to audit in your business to make delegating easier in the future

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/099

Agency Owner who’s still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In today’s episode, I had a conversation with Nikki Rausch, CEO of Sales Maven. If you want to make sure that your sales calls lead to dream clients or if you want support in raising your rates with current clients, you’ll definitely want to hear Nikki’s advice.

We cover the common challenges that people have with sales conversations and she shares her strategies for overcoming those. She also gives advice on how to lead conversations about price increases, how to give yourself more time and energy to develop thoughtful responses and so much more.  

What’s in this episode:

• How Nikki got started in sales
• The biggest obstacle people have with leading sales calls
• Her advice for sales conversations during the transition of done for you service provider to agency owner
• How to step into sales conversations when you’re raising your rates
• Leading the conversation around price increases with current clients
• Nikki’s backtracking technique to give yourself more time for thoughtful responses

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/098

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

I want to challenge you to stop asking others who to hire and what to charge. In today’s episode, I’ll be walking you through exactly what you can do when you face one of these moments where you’re unsure.

You’ll learn the exact leadership strategies that my clients are using right now to spiral up and scale their business as an agency owner and CEO.

What’s in this episode:

• Why you should focus on your strategy instead of asking for guidance
• A personal story about my son’s first cold and what it taught me about strategy
• What leadership looks like as an agency owner

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/097

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In today’s episode, I shared the #1 thing you need to do to get out of your own way. You’ll hear about the strategic and mindset shifts you may need to make for your business growth and the importance of grieving your outdated identities as you move from done-for-you service provider to agency owner and CEO.

You’ll hear some of the biggest obstacles agency owners face as they spiral up and my tips for breaking the habits that are holding you hostage. 

What’s in this episode:

• The biggest obstacle my clients face in delegating client delivery
• The #1 thing you need to do to get out of your own way
• How you can break habits that are impeding your progress
• Why you might need a strategic shift or mindset shift
• Grieving your outdated identity as a business owner

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/096

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Meet Stacey Harris, founder and CEO of podcast production agency, Uncommonly More. After originally starting her business offering all things digital and social marketing, Stacey soon realized it was time to change up her offerings to serve the people and services she really loved providing.

In this episode, Stacey details her experience of niching down. She also shares some of her best-kept secrets for growing your podcast and using it as a marketing tool for your business. 

What’s in this episode:

• How Stacey first started her podcast eight years ago
• Her secret behind her consistency
• How her podcast and business has evolved since she first started 
• Why she named her business Uncommonly More
• Signs it’s time to hire support for your podcast
• Her most out-of-the-box strategy for promoting your podcast

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/095

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

When most agency owners or done-for-you service providers come to me, they are usually in generally about the same place within their business. We’re going to highlight exactly what that is in today’s episode.

You’ll also get a deeper insight into 3 strategies that are actually working right now for agency owners who want to delegate at least 50% of their client delivery in 12 months or less. You don’t want to miss this one! 

What’s in this episode:

• The 3 positions most agency owners are in when I encounter them
• One thing that seems to be true for all agency owners and service providers
• The 3 strategies that are working right now for clients who want to delegate at least 50% of client delivery

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/094

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In today’s episode, I am sharing how you’ll get a better idea of if coaching is the right move for you and your business. You’ll learn why it’s not always the best place to start!

I also discuss what my program AGENCY does to help done for you service providers who are in this transitional period and how a program like mine can support you, your team and your clients. 

What’s in this episode:

• Why coaching isn’t always the answer
• My recommendations if you are in the place of growing an agency 
• How I developed my Foundations Method
• How to make the Delegations Method work for you
• Why commitment is critical for Agency Owners

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/093

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

As the CEO of a podcast agency, Caroline Hull has spent plenty of time “in the weeds” of client work. But as her business grew, she realized she couldn’t spend all her time in the business while also working on the business. After months of preparation, she finally hired an operations manager, and that decision has made all the difference in her professional and personal life. 

In today’s episode, Caroline and I talked about what drove her to hire her operations manager, what the hiring process looked like, and how she found the perfect fit for her team. She’s also sharing her tips for minimizing time spent training a new hire and how her operations manager has helped her maintain a more sustainable, enjoyable work-life balance.

What’s in this episode:

• How Caroline made the decision to hire an operations manager
• Signs you might be spending too much energy in your business instead of on your business
• How an operations manager can help you maintain your personal boundaries
• Finding someone with the right qualifications for the role
• Why it can feel so difficult to release control in your business
• How hiring an operations manager can give you the space to scale

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/092

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Even after you’ve grown your team, it might feel hard to hand over the many tasks on your to-do lists. It could be that you don’t feel your team is ready, that you have a hard time letting go, or that you don’t know where to start. No matter the reason, you deserve a less overwhelming to-do list.

In today’s episode, I’m walking you through a simple exercise to determine what you can (and should) delegate within your business. I’m explaining some of the reasons you might struggle with this, and I’m also sharing my tips for making the adjustment easier for both you and your team.

What’s in this episode:

• Why we “hoard” tasks and hesitate to delegate to our teams
• Releasing control of certain aspects of your business
• How to determine which tasks you should delegate
• How releasing some of these tasks can help you “spiral up”
• Envisioning your life without these less aligned tasks
• How to equip your team members to take on some of your tasks
  
  

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/091

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

It can feel daunting to take the next step towards growth. And deciding which route to take can be the most difficult part. The good news: You’ve got plenty of options. The trick is finding the best one for your business and truly committing to it.

If you’re booked out or close to it, your best bet for increasing your profit and decreasing your stress is growing your agency. In today’s episode, I’m breaking down how to know when you’re ready, the different ways you can scale, and where to devote your precious CEO energy.

What’s in this episode:

• How I grew my agency by helping others grow theirs
• Knowing when it’s time to scale
• Where to focus your time and energy as a CEO
• Defining your business’s strengths to find your path to growth
• How to know if you’re avoiding the cracks in your business’s foundation
• Crafting an agency that feels like passive revenue

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/090

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

This year has been one of “birth,” both in the literal sense with having my first baby and creatively with launching new programs and offers. I’m so grateful for all the wins and lessons 2021 has brought me and my AGENCY students, and I’m excited to see what the new year holds for us all.

In today’s episode, I’m sharing the wins my team has achieved in the past year and the lessons we’ve learned along the way. I’m walking you through my three steps to reflecting on the past year, looking forward to the new one, and deciding what to leave in the past. Plus, two of my students are sharing their big business wins from 2021.

What’s in this episode:

• Three steps to reflecting on the past year and looking forward to the new one
• How 2021 felt like a “year of birth” in my business and personal life
• Deciding what to take with you into the new year and what to release
• Owning what you’re best at and prioritizing that in your business
• A few of my AGENCY members’ biggest wins from 2021 and their plans for 2022

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/089

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

In today’s episode, we’re chatting about what it looks like to build an agency that feels good. The truth is that this will look different for everyone, but what matters is that you are defining exactly what it would look like for you so you can work backward to get there.

What’s in this episode:

• The first step in building an agency that feels good
• 3 specific things that may make your agency not feel good
• Foundational elements of your business that may need to shift
• Why you might have to redefine what feels good as you spiral up

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/088

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

In today’s episode, we’re talking about what scope creep is and more importantly, what to do when it happens to make sure you’re taking care of your clients, your team and yourself too. You’ll learn a framework that I teach inside of my program AGENCY to help combat scope creep. 

What’s in this episode:

• The upsides and downsides of prioritizing your people
• One of the biggest reasons people dislike the agency business model
• My advice on transitioning from done for you service provider to agency owner
• How to manage expectations and scope creep

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/087

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

When she made the leap from hiring contractors to hiring employees, Meg Baker knew she wanted to create a workplace where everyone felt empowered and supported. Through being open about her values and asking the big, uncomfortable questions–both of her employees and of her clients–she’s been able to foster equity in her business and help other CEOs do the same.

In today’s episode, Meg is sharing her journey on hiring the right team, and creating a work environment that prioritizes diversity, equity, and inclusion. She opens up about her own experience being held accountable as a business owner and how it helped shape her business and processes today. Plus, we’re talking about being open with your values online, especially if you want to hire like-minded people.

What’s in this episode:

• How Meg found her passion for equity in the workplace
• Why you should be up-front with your values in your business
• Attracting clients and employees who are aligned with your values
• Why it’s important to ask the big, uncomfortable questions
• Transactional leadership versus transformational leadership
• When to make the leap from hiring contractors to hiring employees

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/086

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

In this episode, I get personal as I share a few of my own reflections about this year and what (and who) I am most grateful for. 

You’ll also get a glimpse into learning lessons that I encountered that helped me realize that it’s okay to relinquish control sometimes. 

What’s in this episode:

• Why I like to take time to reflect on my past
• What I am most grateful for in 2021
• The biggest lesson I learned about letting go of control
• Why you have to embrace challenges to experience the beauty of joy

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/085

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

In this episode, we’re exploring the most common growing pains that are connected with being an agency owner and stepping into the CEO role of your business. You’ll hear about the 4 ways to help mitigate the pain and discomfort that come along with the growth of your business. If you’ve been wanting to grow an agency but are worried about the frustration, overwhelm and anxiety that comes along with it, this is the episode for you! 

What’s in this episode:

• The growing pains that tend to pop up when you build an agency 
• An important question to start with when it comes to dealing with growing pains
• The 4 ways to mitigate the discomfort of growth

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/084

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

In this episode, I am breaking down some of the habits that cause leaders to struggle with moving forward and how managers can support you in that. You’ll learn why you should consider making a “how to deal with me” document to help you stop getting stuck in the cycle of getting in the middle of your team’s work. 

What’s in this episode:

• How to use your manager for support in getting things off your plate
• The habits that cause leaders to struggle with moving forward
• The “how to deal with me” document
• How your team can help you build this all-encompassing document

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/083

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

When copywriter Annie Bacher joined my program AGENCY, she had only recently decided to build a team. In reflecting on her past agency experiences, she realized she had the power to create a team that functioned differently and really get her teammates on board with her vision.

In today’s episode, Annie is sharing her journey from corporate agency to solo copywriting and eventually to running her own team. We discussed how your team can help you find balance with client communication and how outsourcing part of your workload can create freedom and flexibility in your schedule.

What’s in this episode:

• How Annie started copywriting and decided to grow her team
• Making the internet a more “human” place through copywriting
• How Annie’s experience in an agency shaped her own business
• Finding balance in your client connections and communication
• Why it’s powerful to get your team on board with your long-term vision
• How Annie’s team helps her minimize her workload and experience time freedom

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/082

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

What I realized is that the reason most agencies did not work is because they did not prioritize leading their team with intention and great communication. In today’s episode, I’m sharing some of the misconceptions around businesses that operate as agencies and why company culture is so important to changing the conversation and misconceptions around agencies. 

What’s in this episode:

• How I found myself the owner of an Agency
• Some of the hesitations I had around agencies
• How company culture can affect client delivery
• Why leadership is key to growing a successful Agency
• The power you have to change the conversations around agencies

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/081

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

In this episode, I’m sharing the mindset shifts you need to make to move from implementer to CEO and how you can begin to think creatively about delegating client work instead of taking the work on yourself.

What’s in this episode:

• Why it’s natural to feel a stretch when moving into the CEO role
• The mindset shifts you need to make as a CEO
• How doing the work yourself can actually be detrimental to your team
• The habits you need to change to be a CEO
• Why having a delegation strategy is important 
• The power of pausing before action

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/080

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

You’ll hear about why I don’t believe in the notion that feelings don’t belong at work and why you need to honor your feelings (and those of your team members) to create a safe space for everyone.

What’s in this episode:

• A recap of part one of this series
• Why you should show up how you want your team to show up
• The importance of honoring your feelings in the workplace (and allowing others to too)
• Why you have to let your team lead in their own way
• The magic that can happen when you lean in
• How to create a safe space for feedback

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/079

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

In this episode, I am uncovering the two major transitions to consider as you start to lead managers. You’ll learn why this is vastly different from managing implementers and why this can feel like a difficult transition. 

What’s in this episode:

• Why managing managers versus implementers can feel different
• The 2 major transitions to consider
• How to support your team in solving their problems
• What it means to become a coach for your team
• How to cultivate a culture that promotes team members coming to the table with solutions
• How to teach your team to make judgment calls

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/078

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

In this episode, we’re talking all about the art of doing less. This is a practice you’ll have to work on undoubtedly through your journey as an entrepreneur and it’s something I still work on too.

What’s in this episode:

Why you need to develop a practice around doing less

How to give yourself permission to tend to your own needs (without having to defend it)

Why you need boundaries

Boundaries you can create to help you do less

How to break bad habits (and a post-it note strategy to help)

Why you should redefine the word “work”

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/076

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

If this is you, you aren’t alone. A lot of people run into this when hiring and there are a few reasons why you might be feeling this way. In this episode, I am uncovering why you might be putting off hiring and what you can do to make the process better for you.

What’s in this episode:

Why you might be dreading the hiring process

How to move forward if you haven’t been looking forward to hiring

Why hiring is a good investment of your time

Two questions to ask yourself during the hiring process

My concept of spiraling up and how it relates to hiring

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/076

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In this episode, I am debunking what it looks like to scale. I’ll also be sharing tips on what to do if you find yourself in this place where you don’t want to scale your agency. 

What’s in this episode:

Why many entrepreneurs fear “scaling their business”

The fears that tend to come up around growth and scaling

How challenges are a part of business (and life)

3 tips to get client delivery off of your plate 

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/075

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

If you said yes, then this is the episode for you. In this episode, I was joined by Stephanie Woodward, certified leadership coach, Enneagram Practitioner and founder of Agency II Change. 

What’s in this episode:

• How fear can be a driver in leadership and management and the ripple effect this has
• Challenges that arise in the workforce that Enneagram can help with
• How she shares the Enneagram with clients without putting them into a box
• An overview of the 9 core Enneagram types
• The biggest transformations she’s seen when people learn about their archetype and Enneagram
• How learning her Enneagram has helped her leadership 

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/074

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

In this episode, I’m uncovering how to rethink your costs as a business owner and why it’s important to reframe your CEO pay into the category of an overhead expense instead of a direct cost.

What’s in this episode:

• The difference in decision making when you’re involved in client delivery
• The 2 things you must do when stepping into the role of agency owner
• The transition of your CEO pay as an overhead expense vs. a direct cost
• How you can make this transition work for you
• My advice around breaking habits that aren’t helping you with this goal

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/073

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In this episode, I am talking about some of the signs that you might be having some issues with delegating in your business and walking you through solutions to help you start delegating successfully. 

What’s in this episode:

• Symptoms that you might be struggling with delegation 
• The most common issues I see with delegating
• The solutions to help you begin the delegation process

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/072

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

In this episode, I talk about why we often struggle to create processes for our business and the challenges people face when putting procedures in place. I also walk you through how you can begin to put standard operating procedures in place when you don’t have any time to spare. 

What’s in this episode:

Why you might be struggling to create processes for your business

The good news about creating standard operating procedures 

The biggest challenges of creating processes for your business

How to create systems when you have zero time on your hands

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/071

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In this episode, I am sharing the two areas you have to examine if you’re ready to take a step away from your business and want to ensure that things can run smoothly while you take a break.

What’s in this episode:

What it looks like to be in the place of spiraling up

The identity of being a done for you service provider plus team

Two areas to examine if you want to step back from your business (and keep it running without you)

Limiting beliefs people have about stepping into the CEO and Agency Owner role

What you want to pay attention to when spiraling up in your business

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/070

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In this episode, I am sharing why I believe group programs are superior to one on one coaching. I break down the 3 common reasons why people tend to want to stay out of group programs and why my program, AGENCY, doesn’t include 1:1 support.

What’s in this episode:

Why my program doesn’t include 1:1 support

The 3 main reasons why people try to stay away from group programs

The components that a group program needs to be successful

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/069

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In this episode, I am debunking the myth that you have to choose one or the other. You’ll hear about how you can make this work by having a crystal clear focus and the first step you should take if you want to grow your personal brand.

What’s in this episode:

• Why you have to have a clear focus to make this work
• The first step in growing your personal brand while having an agency
• Challenges people encounter when growing a personal brand

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/068

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

There’s a real connection between our clothes and the energetic shifts it can bring to our life and work. In this episode, I talk with my good friend, personal stylist, Nicole Otchy.

What’s in this episode:

• How Nicole got started in personal styling
• The evolvement of her clients and her niche
• Themes she noticed that were holding people back from being themselves
• How she sees imposter syndrome come up in her work
• How a focus on personal styling correlates to time and showing up
• Steps she takes her clients through to identify their personal style

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/067

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

I share some of the key indicators of being a CEO and Agency Owner versus a done-for-you service provider or a done-for-you service provider with a team.

What’s in this episode:

• What the identity of a done-for-you service provider looks like
• The role of an Agency Owner and CEO
• Being stuck in between the identity of done for you service provider and Agency Owner
• Why you need a transitional plan in place to step into your identity of Agency Owner and CEO
• Blocks that come up when stepping into the Agency Owner role

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/066

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In this episode, I was joined by Jamie Jensen, she’s an incredible award-winning screenwriter, a copywriter for hire, former agency owner and a great friend of mine. Jamie realized while running her business that she didn’t want to be an agency owner, instead, she took a leap of faith to dismantle her agency and follow the path she felt called to.

What’s in this episode:

• What led to Jamie starting her own business
• How she knew she wanted to set up for scaling from the beginning 
• Jamie’s biggest lesson in growing an agency
• Her process and reasoning behind dismantling her business
• How to communicate your boundaries 

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/064

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

I share some of the foundational elements that will help you with creating happy clients. I also talk about why you actually have to do less to spiral up. 

What’s in this episode:

• Fears that entrepreneurs deal with around making their clients happy
• Why you need to let go of hesitations around delegation
• Why you have to learn to do less
• How self-sabotage can come up in your business
• The first thing you have to do to get happier clients

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/064

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In this episode, I brought back Amy Bradbury from episodes 10 and 52 of the podcast. Amy is the founder and CEO of Empowered Profit, a full-service accounting agency for online entrepreneurs.

What’s in this episode:

•  
• Her advice for getting the best ROI on your first hire
• Why you should become less reliant on each individual client
• Her advice around bringing on an employee vs. a contractor
• Overwhelm that people experience when hiring employees
• What you need to know about part-time vs. full-time employment 
• The true costs of hiring an employee (hint: it’s less than you think!)
• How her team supports clients in hiring employees

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/063

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

In this episode, I talk about why you might be experiencing this and how you can begin to shift into more of an agency owner identity and start delegating profitably.

What’s in this episode:

• What it looks like to struggle with delegating client delivery
• What it means to delegate profitably
• How to close the gap of struggling with client delivery
• What typically happens when you struggle to claim the identity of an agency
• The differences between a done-for-you service provider and an agency owner

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/062

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In this episode, I was joined by Candace Chatman, a Business Strategist and Direct Message Sales Coach. Candace is brilliant when it comes to sales strategy, finding and attracting the right clients into your DMs and selling high-ticket items all via direct message.

What’s in this episode:

• What Candace does as a Business Strategist and Direct Message Sales Coach
• The difference in selling on sales calls vs. DMs
• How to get the right potential clients into your DMs
• What type of content you need to create to start the sales process
• How to leverage conversations and direct them all back to your direct messages
• The #1 thing business owners get wrong when selling through DMs
• Why you should audit your current sales process

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/061

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In this episode, I talk about the one mistake I see virtual assistants, online business managers and project managers make as they try to scale into an agency.

What’s in this episode:

• The 4 foundational methods you need in place to scale an agency model business
• The biggest mistake I see from assistant and managerial service businesses
• Signs that you don’t have a scalable offer in place
• What makes a scalable offering
• Examples of service offerings that work well

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/060

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In this episode, Caroline and I have a chat about what changes have happened since our last conversation and she updates us about what she’s implemented in her business. She shares a deep dive into how she overcame the mindset challenges of raising her prices and how switching project management tools increased team productivity. 

What’s in this episode:

• What Caroline’s implemented since our last conversation
• How changing project management tools impacted productivity and team management
• The mindset hurdle of raising her prices and what led her to take action
• Why you should optimize packages for what will be better for clients and your team 
• Why Caroline brought on a VA and the process behind that
• How she’s been able to delegate tasks using team members existing skill sets 
• What she’s learned about stepping into the CEO role

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/059

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In this episode, I talk about delegation: why you need it, how it can support you as an agency owner, how to relinquish control and the hidden gems that can emerge when you stop being the bottleneck on your team.

What’s in this episode:

• Pitfalls people have around delegating
• How scaling leads to spiraling up
• What people tend to realize when they delegate
• Why you need to stop operating in the done-for-you service provider mode
• The agency owner and CEO identity

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/058

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In this episode, I talk about the expectations of the time frame of growing and scaling your business. I walked through the different stages that I see my clients going through so you could have a better understanding of what the process looks like for service providers who run both large and small agencies. 

You’ll learn about the three different phases of running, growing and scaling your business and the things that you need to keep in mind at every phase to help you scale your way. 

What’s in this episode:

• The 3 different phases of running, growing and scaling a business
• How you can measure the success of your services
• Why you have to decide on your business model
• What stabilization looks like in your business
• Why you need to start thinking like a leader

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

We started working together over a year ago and she’s had some pretty incredible results since joining The CEO Roundtable. Carli has overcome negative mindsets and went from being burnt out, working all the time (sometimes up to 65+ hours a week) to working 20 hours a week (while having a baby). Not only that, but she increased her revenue from $110,000 to $210,000 while also increasing her profit from $55,000 to $143,000.

You’ll hear what her business looked like before joining The CEO Roundtable and the things she started implementing to get her business into good shape. Carli gives us her insight into the changes she’s made with her time, money and impact and how she shifted an offering to make it available to more clients. She also shares how getting clear on her ideal clients has helped her as she’s grown her business. 

What’s in this episode:

• What helped Carli move so quickly when implementing things in her business
• What her business looked like before joining The CEO Roundtable
• How Carli shifted her offerings to attract more clients 
• What her course is and how she came up with the idea to create it
• Where Carli hopes her business will be a year from now

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/018

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

You’ll learn what steps you can take when you notice underperformance, and how to get to the root cause of the issue - things like communication errors, unclear expectations or confusion about a project. These things can actually help you to see which processes in your business need more attention. I also touch on how navigating these challenges can help you to develop better leadership skills as a business owner. 

What’s in this episode:

• What it looks like for a team member to be underperforming
• Why you need to take time to assess and analyze your systems during this process
• Steps to take when you notice a team member is underperforming
• Why Nicole challenges the statement, “hire slow, fire fast”

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/015

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Tasha and I met a few years ago when she joined my mastermind program, The CEO Roundtable. Let me tell you one thing about Tasha: when she sets her mind to something -- she gets it done! In this episode, she shares her secret for getting things accomplished and what her business looked like before joining The CEO Roundtable.

You’ll hear how she went from making $40K in revenue to making nearly half a million dollars! She shares her tips for how she achieved growth so quickly and her journey of going from a virtual assistant to leading a team of 18 in her agency. 

What’s in this episode:

• How Tasha got into the online business space
• Her secret for getting things done
• 3 changes she made to stop being a bottleneck to her team
• How she decides when and who to hire for The Launch Guild
• A look at how her money, time and impact has evolved over time
• How her podcast helped to expand her reach and grow her email list 
• Tasha’s phrase of the year, “Simplify to amplify my impact.”

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/012

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

In this episode, I am talking about what my experience was like starting a podcast at the very forefront of the pandemic. I chat about some of the shifts I made and what has all changed since I started this podcast.

What’s in this episode:

My experience in having this podcast for 1 year

Shifts I had to make when launching my podcast during the pandemic

The inspiration that led me to start my business

What’s changed since I started my podcast

The advantages of hosting retreats virtually

Why I launched AGENCY

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/053

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

In this episode, Amy talks about what you should truly be focusing on in your business instead of a profit percentage (the answer might surprise you)! 

What’s in this episode:

• Her perspective on making an agency model work for you financially
• Money mindset changes she sees CEOs go through
• Why she believes in a conscious spending plan rather than a budget
• What profit planning and money sessions are 
• Saving for projects vs. regular cash flow

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/052

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

This can hold back a lot of done-for-you solopreneurs from growing their team and scaling their business because they worry about not having the means to make it all work. 

Take a listen to hear me explore what profitability is all about, why you need to transition your CEO pay from being a billable expense to an overhead expense and why knowing your numbers is critical as you step into and own the CEO role.  

What’s in this episode:

• How profitability has more to do with how the business is run rather than the business model
• The problem I see business owners making when transitioning from solopreneur to CEO
• Why profitability is not all about percentages but what that money can do 
• What happens when you don’t know your numbers

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/051

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In this episode, I am walking you through how your delivery process changes as your agency grows. I talk about how you have to shift, or spiral up as you take on new identities and go from solopreneur to agency owner.

You’ll hear what can happen for your business when you have scalable delivery processes and the 4 things you need in place to create a streamlined and scalable delivery. 

What’s in this episode:

• The different phases of growing your business
• How to shift into the next phase of your identity as you scale
• How your delivery process evolves as your agency grows
• What happens when you have a streamlined delivery process in place
• The recipe for a streamlined and scalable delivery 

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/050

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In this episode, I talk about what an ideal client is and how you can identify if you are working with your ideal clients.

We’ll explore what issues can surface when you aren’t working with the right clients and I also share an exercise to help you get clear on who your ideal client is! 

What’s in this episode:

• What an ideal client is
• The 5 characteristics and qualities of an ideal client
• What happens when you build services and processes around non-ideal clients
• The results of working exclusively with ideal clients
• Exercises for examining your ideal clients

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/049

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In this episode, I start with your services and why these will need to be revamped if you want to truly scale your business.

We’ll talk about what could happen if your offering isn’t scalable and how you can create an in-demand scalable service! 

What’s in this episode:

What a scalable service or offer is

What happens if your offering isn’t scalable

Examples of scalable services

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/048

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Request free access at https://www.facebook.com/groups/serviceprovidersthatscale/. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In this episode, I was joined by my friend and client Sarah Fox. Sarah is the Founder of the Bookish Fox, a book editing and coaching agency. We explored a few different topics in this episode around building your team (and of course we got into some of my biggest questions around writing a book too). 

Sarah shares lessons she’s learned as she’s grown her team, how she’s evolved her standard operating procedure (SOP) process (she swears by the fact that SOPs only take 5 minutes and can save you 5 hours), and obstacles people face when writing their book. If you’re ready to grow your team or have any interest in becoming an author, you’ll definitely want to take notes! 

What’s in this episode:

• What Sarah does as the founder of a book editing and coaching agency
• The moment when she knew she needed to hire a team
• What she credits to having her team stick around long term
• Lessons she’s learned from bringing on team members
• Her advice to service providers who want to write a book
• Biggest obstacles people face when writing their book
• How to schedule time into your day to get your book done
• What writing a non-fiction book can do for you as a done-for-you service-based business

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/047

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Request free access at https://www.facebook.com/groups/serviceprovidersthatscale/. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

In this episode, I talk about my on-going journey of examining and implementing my own company values and beliefs. You’ll get a glimpse into what can happen when there are misalignments and how values and beliefs may evolve over time.

I’ll also add that I’m definitely not the expert when it comes to creating values and beliefs in your business. I’ve worked with some great coaches and mentors in this area and if you’re interested in getting support, below are some links to people I highly recommend.

What’s in this episode:

• Why values and beliefs are important
• What I’ve learned about being explicit 
• How value and belief misalignments have come up 
• Why I believe we should lead with an open mind
• How beliefs and values can be birthed out of experiences

Links:

Trudi Lebron
Michelle Sanchez

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. Let’s be friends. Send me a DM on, Instagram or Facebook.

In this episode, Catherine and I explore the 5 phases you go through as a CEO and what areas you should focus on first if you’re ready to scale your business. 

She tells us about her personal evolution as an entrepreneur and her recommendations for implementing KPIs (or metrics on steroids as she calls them!) into your operational plan.

What’s in this episode:

• What Catherine does for service providers to help them scale
• The transitions she’s made that have gotten her to where she is now in her business
• The 5 phases you go through as a CEO
• What to focus on first when you’re ready for growth
• How to implement KPIs 
• The 2 challenges that pop up the most with business owners
• What business owners should look at in 2021

Connect with Catherine: 
Website | Instagram 

About Catherine:
Catherine is a Certified Director of Operations who helps online business owners by providing operational planning and team leadership so their business can run efficiently. She uses her background in home organizing, workplace productivity, and managerial experience to help make the vision for your business a reality.

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram or Facebook. 

In this episode, I talk about why you could find yourself struggling in this area. Whether you’re a solopreneur or have an agency of 10+ employees, this can happen to anyone and I am walking you through finding the best solutions for you and your business. 

You’ll hear my advice on how you can remove yourself from client delivery and tactical ideas for how you can start to remove yourself from client delivery.

What’s in this episode:

• What clients who work with me want to achieve when it comes to client delivery
• Why you have to figure out what works best for YOU as the leader
• The reasons you might struggle with removing yourself from client delivery
• Why you have to make sure you’re hiring the right people
• Tactical ideas of tasks and activities you can let go of

Links:
043 - When to Bring on an Account or Project Manager with Janet Beamer

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram or Facebook. 

Janet and I worked together just a few years ago when she was getting into the project management space. In this episode, she walks us through how she got started as a solopreneur and what led her to make the transition from virtual assistance to project management.

She gives insight into when you might want to bring on an account or project manager and what you need to know about the transitional period AFTER bringing one on! 

What’s in this episode:

• Janet’s story of how she got into the online business space
• What made her transition from virtual assistance to project management
• Red flags that you might need an account manager
• The transitional period CEOs have after hiring an account or project manager
• Areas you want to look at for creating an exceptional client experience
• What it means to Janet to scale her way

Connect with Janet: 
Website | Instagram 

About Janet:
This is Janet Beamer of The Executive Coordinator. Janet drives operational readiness and execution for service based businesses while co-creating an exceptional client experience for those they serve.  She supports owners and teams with improving client retention and satisfaction. Janet is a mom of a teenager, dog lover and foodie. 

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram or Facebook. 

In this episode, I am sharing how you can stop managing your team and start leading them instead.

You’ll hear my advice on how to guide your team members to make their own decisions and take ownership of their roles. I also let you in on an exercise that will help you become a stronger leader within your company and something one of my clients did that helped save her 4 hours per month (on just one client). 

What’s in this episode:

• Why you have to let go of your misconceptions about managing
• An exercise to help you become a stronger leader
• Why you need to communicate the desired end result
• The truth about finding people who are better than you at managing
• How you can teach team members to make decisions without you

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram or Facebook. 

Ali shares so much valuable wisdom in this episode about the different phases of the menstrual cycle and how to use them in the most aligned way possible. We explore working with other women who are at different times of their cycle and how the moon phase can come into play with cycle alignment.

She’s had some pretty incredible results not only for her clients but herself too. Be sure to listen closely because she shares the first steps you can take if you want to get aligned with your cycle and begin boosting productivity all while working less! 

What’s in this episode:

• What Ali does as a body and business integrator 
• Ali’s journey into the online space and how that led her to what she does now
• The different phases of the cycle (and how to use them for more aligned work)
• How to overcome guilt around your productivity
• Her advice on working with other women’s cycles
• The first step to getting in cycle alignment
• Why you need to pay attention to the moon phase
• What it means for Ali to scale her way

Connect with Ali: 
Website | Instagram 

About Ali:
Ali B. Cranmer is a body and business integrator helping menstruating entrepreneurs break free from burnout and reclaim their power by aligning with the rhythm of their menstrual cycle. Ali believes women feel an undeniable pressure from society to be able to do it all and we’ve been doing our businesses and our bodies a disservice by glorifying the hustle. She has built her business and membership coaching program on the belief that if we awaken our intuitive powers to listen to our rhythm, we’ll be able to align our businesses with our bodies and experience a deep sense of peace, freedom and self-trust.

Links:
Intro to Body + Biz Integration with Cycle Alignment Masterclass (Comes with free Flow Tracker journal)

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram or Facebook. 

In this episode, I’m talking about how I coined the phrase conscious conversations and what it means to have one. You’ll hear how this differs from the regular, unconscious conversations that we often have with those around us.

If you’re ready to change the way you communicate with your team and clients then you have to listen closely because this episode will be life-changing. 

What’s in this episode:

• What it means to have a conscious conversation
• The difference between unconscious and conscious conversations
• Why you might feel resistant to engage in conscious conversations
• The steps to embracing conscious conversations

Links:

The Mindfulness Matters Podcast 

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram or Facebook.