If you've ever found yourself staring at a complicated accommodation request, wondering where to start, what to ask, or whether you're making the right decision, this episode is for you.

After more than 25 years working in disability compliance, I've learned one thing: Confidence doesn't come from knowing every answer. It comes from having a process you can trust.

In this episode of The Steady Middle, I'm introducing you to my four-step interactive process, known as the Hallway, and sharing how a consistent, repeatable framework can take the guesswork out of even the trickiest workplace accommodation situations.

In this episode, you'll learn:

• The three situations that should trigger your ADA interactive process
• Why short-term and long-term accommodations require different approaches
• The biggest mistake practitioners make when jumping straight to a decision
• How my four-step Hallway framework brings structure to complicated situations
• Why having a reliable process can help you make more confident, consistent decisions

Here's what I want you to remember: You don't have to know everything. But you do need to know what to do next.

Let's get into it!

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Want to take what you're learning and put it into practice? Join me in the 2027 ADA Decision Lab, where we work through real workplace cases, tackle tough decisions, and build the confidence to navigate disability and leave challenges with greater clarity and consistency.

Connect with me:

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Visit my website:

https://rachelshaw.com/

If you're the person responsible for managing employee leave, disability accommodations, or the disability interactive process, this podcast is for you.

In our first episode, Rachel shares why this work matters, why it can feel so challenging, and how more than 25 years of experience have shaped her approach to supporting HR and disability compliance professionals.

In this episode:

• Why managing leave and accommodations is such important work
• The value of a consistent, reliable disability interactive process
• How to build confidence through practice rather than trial and error
• Why supporting the practitioner is just as important as supporting the organization
• What it means to be the steady middle between employees and employers

Each week, Rachel will explore real workplace situations and practical approaches to navigating complex leave and disability accommodation decisions.

You matter. And the work you do matters.

Join Rachel each week for another episode of The Steady Middle.

Connect with me:

LinkedIn

Facebook

Instagram

Visit my website:

https://rachelshaw.com/