Do you SAY you value your clients? Or do your actions PROVE that you value your clients? Client Centered and Client Focused are words companies like to throw around, but rarely provide effective training. Your first interaction and your last, and the manner in which you handle every difficult conversation in between, is what proves AT WHAT LEVEL you truly value your clients...and determines their willingness to REFER you and your company. Abbie Sladick, with Abbie Joan Fine Living, and I talk about what it takes to be CLIENT CENTERED... and extend the definition of "client" to subcontractors and our communities.